A to Z

Portland Summer 2010 Portland Winter 2010
Introduction
How to use: This guide contains important information which, in conjunction with Our Agreement, must be read carefully before you book. These booking conditions contain some exclusions & limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid.

Abbreviations: Those commonly used include: 1st Ch = 1st child; 2nd Ch = 2nd child; AC = air-conditioning; Ad = Adult; AI = all inclusive; BB = bed & breakfast; BL = balcony or terrace; CS = cot space; FB = full board; HB = half board; LSV = limited sea view; PB = private bath; PP = per person; PPPN = per person per night; RD = reduction; RO = room only; SC = self-catering; SH = shower; SUPPS = supplements; SV = sea view; SSV = side sea view; WC = toilet.

Important Notice – Insurance: You'll need to take out a suitable insurance policy for your holiday party, including infants and children. We'll tell you about our insurance policy when you book. Some hazardous activities may require additional coverage - please check with your insurance provider. If you choose not to take out our insurance, you'll need to tell us who you’re insured with so we can take down the company details and your policy number before we confirm your booking. The policy that you arrange must provide an equivalent or better level of coverage than the policy that we offer. We cannot accept responsibility for any costs you incur as a result of not being adequately insured. If you're going on holiday in the European Economic Area you'll also need to get a European Health Insurance Card - visit www.ehic.org.uk. This card is not instead of, but as well as, adequate travel insurance. The European Health Insurance Card is not accepted in private medical centres onboard our ships.
Accuracy of Information
We inspect properties & facilities regularly to ensure that the information we provide is accurate. However, circumstances & facilities can change after brochure publication. Public holidays & religious festivals may also affect the availability of resort & hotel facilities. The tourist office for your chosen destination can provide details of such events. Resort facilities may also be affected at the start and the end of the season. We will tell you of any changes that we know about when you book your holiday. Ask your holiday advisor to check the reservations system for any changes in conditions. If you have already booked, we will tell you of any change in circumstances that would affect your holiday as soon as we can before you leave.

• Flight timings: May change with little notice from those published. Your ticket will show the final flight details.
• Meal service: Hoteliers may change from buffet to waiter service, or vice versa.
• Sea views: May be partly blocked by trees from both public & guest rooms.
• Pool views: Will either look directly onto or have a side view of the pool.
• Balconies: If your accommodation is described as having a balcony, this will be a terrace if your room is on the ground floor.
• Hotel Facilities: Some hotels offer facilities such as tuition or beauty treatments as part of your holiday. When these are offered, a limit will apply to the number of sessions.
• Baths & Showers: Where facilities include bath & shower, the shower will be an over-bath shower unless otherwise stated. Villa bathrooms may consist of a bath or shower stall or both.
• Family rooms & 4-bedded rooms: These may not be larger than standard rooms.
• Cruise ships: Deck plans and photographs are provided as a guide. The size, layout and décor of the cabins and communal areas may differ slightly from that shown. The views from some cabins may be obstructed by lifeboats.
• Artist's impressions & Computer Generated Images: In some cases we have had to publish an artist's impression or computer generated image to give you an idea of how the property will look. It is not an exact replica of the finished building.
• Videos: The availability of videos advertised is correct at the time of publication.

Money Back Guarantee: We aim to provide you with an unforgettable holiday experience. What you see in the brochure is what you get on your holiday. If you arrive & find that we've failed to live up to the promise, here's what we'll do: (1). Within 1 day of arrival let us know the problem. We'll then spend 24hrs doing everything we can to put it right. (2) In the unlikely event we can't solve the problem to your satisfaction within 24hrs, at your request we'll fly you home & give you your money back. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return by writing to us at our customer services department.
Your Flight
Please note that this section applies mainly to Thomson Airways bookings. If your flight is with an alternative airline, please check the conditions specified by your carrier, together with the below as some sections may still be relevant to your booking.

Air travel conditions of carriage: You must comply with the conditions of carriage applied by land, sea & air carriers. The provisions of the Warsaw Convention 1929 (as amended) and the provisions of the Montreal Convention 1999 concerning the carriage of passengers & their luggage by air, & the airlines’ conditions of carriage, may apply to you & your party during your flight, & during boarding & disembarkation. These provisions & conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, & may make special provisions for valuables. We'll supply a copy of the conditions of carriage applicable to your holiday, the Warsaw Convention and the Montreal Convention, on request.

Airline codes: In accordance with EU regulations we're required to advise you of the actual air carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: International flights: AEA - Air Europa; AEU - Astraeus Airlines; BA - British Airways; BD - British Midland; BE - Flybe; BGH - Balkan; CSA - Czech Airlines; ECA - EuroCypria Airlines; IWD - Iberworld; KM - Air Malta; MON - Monarch; PGT - Pegasus; TAS - Lotus Air; TCX - Thomas Cook Airlines; TOM - Thomson Airways; ZB - Monarch. Internal flights: Egyptian flights - Egypt Air, AMC, Air Cairo. We'll notify you of the actual air carrier when we send your flight tickets. Any changes to the actual carrier after that point will be notified to you prior to check-in or at the boarding gate.

Alcohol and smoking: You may not drink your own alcohol on a flight, whether you bought it on board, on holiday or in the UK. All charter holiday flights are non-smoking. For safety reasons, on short haul flights, butane lighters must not be packed in hand baggage or hold baggage & must only be carried on your person. Failure to comply with these requirements may result in you & other members of your party being denied boarding.

Baggage limits
- Hand baggage: You may take 1 item of hand baggage (max. dimensions: 55x45x25cm). The total weight of hand luggage allowance may vary, depending on your holiday. You should be able to lift this yourself into overhead storage compartments. Other bags such as handbags, laptop bags or laptop computers must be carried within the single item of cabin baggage. There are restrictions on what you may carry in your hand luggage – please read carefully the information enclosed with your tickets.
- Hold baggage content: Baggage will only be accepted if packed & secured in suitcases or similar containers & capable of withstanding reasonable handling. Any passenger presenting baggage insecurely or insufficiently packed, or already damaged, must sign a disclaimer waiving their right to any subsequent claim. You must not include in your checked baggage money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports & other identification documents or samples. The airline has no liability for loss or damage to valuable or fragile items packed in hold baggage however caused. Any single piece of baggage weighing over the 23kg maximum limit will not be accepted by the airline at the check-in desk. Customers who have pre-paid for an additional check-in allowance which places them over the 23kg limit must check in an additional bag.
- Standard luggage allowance: The standard luggage allowance is 20kg with a maximum of 5kg in hand baggage. If you're flying long haul you may have a greater luggage allowance, please check your ticket for details. If your holiday is booked within 70 days of departure, you may have a reduced luggage allowance, please check for details at the time of booking. Baggage allowances are per person and may be pooled across a party. For health and safety reasons, no single item of checked-in baggage should weigh more than 23kg. Luggage allowances may vary and are subject to change. Please check at time of booking. If travelling with Air Europa (AEA), luggage allowance is 20kg but must not exceed 1 suitcase. If travelling with Lotus Air (TAS), luggage allowance is 15kg but must not exceed1 suitcase.
- Infants: Infants under the age of 2 now have an individual luggage allowance of 10kg when flying with Thomson Airways. This allowance for infants is free of charge and does not need to be pre-booked. Folding pushchairs & wheelchairs don't count as part of your baggage allowance, and you won't be charged to carry them when travelling with Thomson Airways. Some flights shown are not operated by Thomson Airways, and on these flights the maximum weight for checked baggage may be limited to 15kg with no additional allowance for infants. The weight allowed will be shown on your tickets. For customers booking a tour or twin centre, baggage allowance during the tour or twin centre may be less than for the international flights. Please ask your holiday advisor for the latest details.
- Excess baggage & sports equipment: Carriage of all excess luggage and sports equipment is subject to a charge and capacity on the day of departure. Customers can book golf clubs, windsurf boards, diving equipment and other sports equipment up to 3 days before departure - ask your holiday advisor for details. If you don't book, you may be able to make the necessary arrangements when checking in at the airport, but additional charges will apply and carriage can't be guaranteed. Bowls may be carried free of charge provided they are packed in a sturdy one-piece carrying case, and you don't exceed your baggage allowance. In most resorts we can't guarantee you'll be able to take bulky sports equipment with you on the transfer coach to your holiday accommodation.
- Lost/damaged baggage: Under the terms of the Montreal Convention, if you don't notify us of any loss or damage to your baggage within 7 days of the discovery of the loss/damage, we'll have no liability to you.

Check-in: We recommend you check-in for your flight 2 hours before your scheduled departure time. If you’re taking a long haul flight, that’s usually a flight over 7 hours, then we recommend you check-in 3 hours before your flight is due to leave. The desks close promptly, so make sure you’ve completed check-in at least an hour before take off. Your initials and the spelling of your name must be identical on your ticket and in your passport.

Day Before Check-in: You can save time by checking in at the airport 12:00-22:00 hours on the day before you travel. This means less time spent at the airport on the day you fly. To comply with the Department of Transport security requirements, all members of your party must present themselves at the airport check-in. You will need to come with everyone’s tickets, passports and all baggage you wish to check-in. This service is available free of charge for all passengers flying with Thomson Airways departing from Gatwick Airport, and does not need to be pre-booked. At Manchester and Birmingham Airports, this service must be pre-booked, and a charge may apply. Subject to availability.

Disorderly behaviour: The captain has authority over the aircraft & passengers when they are boarding & on board. He/she may prevent you from travelling if you are considered unfit to do so, or if you pose a danger to the aircraft or passengers. The captain will exercise this right if, for example, you are found to be drunk before or after boarding, if you smoke on board or use threatening, abusive or insulting words or behaviour. In those circumstances, we, or the airline, at our reasonable discretion, may terminate your holiday. We won't be responsible for completing your holiday arrangements, nor will we, or the airline, be liable for any refund, compensation or other costs you may have to pay. We may also seek compensation from you for any losses caused by your behaviour (e.g. the cost of diverting an aircraft). Disruption on board an aircraft is a criminal offence, & you may be prosecuted. If you're refused carriage because of your disruptive behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details & date of the refusal of carriage to other airlines for their information. This may make it difficult for you to book other airline tickets.

EU Airline Blacklist: In accordance with EU directive (EC) no. 2111/2005, Article 9, we're required to bring to your attention the existence of a 'Community list' which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://air-ban.europa.eu/

Flights & flight times: The flights shown are operated by UK, European & international scheduled & charter airlines, including our own in-house airline. They use wide & narrow-body jets. We may change airlines or aircraft types at any time; this does not count as a Major Change. Some flights may need to stop en route. If we know about this in advance we'll tell you. Flight times shown in the brochure, on the website & on your booking confirmation aren't guaranteed. Actual flight times are shown on your tickets. Flight times are local times based on the 24hr system.

Flight delays: We believe it's our responsibility to look after you if your outbound or return charter flight is delayed for reasons other than Force Majeure. We'll keep you informed, & we'll provide light refreshments for a delay of 2-4hrs, depending on airport facilities. If the delay is 4-8hrs we'll provide a meal, or vouchers for a meal. For a delay of 8-12hrs, we'll provide overnight accommodation, if this is necessary & possible. If a flight delay exceeds 5hrs, you're entitled to cancel your flight & receive reimbursement of the cost of the flight element only (this is not a right to reimbursement of the full holiday cost unless the "If we change or cancel your holiday" paragraph in "Our Agreement", in relation to cancellation applies). Arrangements for meals & drinks on All Inclusive holidays apply only to your hotel.

Flight delay insurance: Our travel insurance policy includes compensation for major delays. You can buy this insurance when you book your holiday. The benefits payable are in addition to the flight delay refreshment & accommodation policy described above. If you don't take out our insurance, you should check that your chosen policy offers equivalent cover. You must send travel delay claims to your insurance company. You can obtain details of the flight delay from the airline.

Flight supplements: The holiday prices in the accommodation price panels are based on flights that don't carry a supplement. The flight supplements shown on the Flight pages reflect the additional cost of flying from certain airports, or on certain days of the week. They should be added to or subtracted from the panel price for your holiday. Flights not listed in the brochure, but which become available may also attract extra charges.

Infants: An infant is defined as any child less than 2yrs of age on the date of return travel. A charge is made for infants under 2 yrs of age on the date of their return flight. This is to cover taxes & charges applied directly to the airline. Infants under 6 months must sit on an adult’s lap & wear an infant lap strap. Infants between 6 months & 2 yrs must also sit on an adult’s lap secured by an extension seatbelt provided by the airline for take-off & landing. Infants under 2 yrs won't be entitled to an in-flight meal. If your child celebrates their 2nd birthday during the holiday, you must book & pay for the appropriate child fare. All children aged 2 & above must have their own seats on the aircraft. If an additional seat has been purchased for an infant, a car seat can be used, as long at it has a proper restraining harness & can be fixed facing forward on the seat of the aircraft. You must bring your own car seat. It should be in good condition, must conform to British Safety standard & you should have the instruction leaflet to show the cabin crew if they need to refer to it. It musn't exceed 16 inches or 40cm in width. Carrycots & deluxe child car seats are not suitable, as they don't fit. The carriage of car seats is at the discretion of the airline. These regulations may differ when travelling with a non-British registered airline. Call reservations for information on approved car seats.

In-flight entertainment: In-flight entertainment is available on all Thomson Airways flights, with the exception of our 737-300 aircrafts. If you would like further details please contact Pre Travel Services - see Help and Assistance at the end of this guide.

Meals on board: A meal can be pre-booked for your journey, if travelling on one of our long haul routes, an in-flight meal is included as part of your holiday package. There'll be a full range of drinks & snacks for purchase during the flight. Sandwiches will also be available to purchase on selected flights. Please tell us when you book if you require a ‘special dietary meal’. These are on a request basis only & are not guaranteed. For group bookings it won't be possible for individual group members to pre-book the meal, all members of the group must either pre-book or decline the meal. Pre-bookable children's food is available, which are meals that are especially suitable for children.

Medical Conditions: If you have a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must be cleared for travel by the airline and may require a Fitness to Fly Certificate from your GP. All requests for medical clearance must be submitted to the airline at least 4 working days before the date of departure. Conditions that require medical clearance include respiratory, coronary or infectious illness.
- If you need assistance at the airport: please remember that distances at many airports can be large and may feature steps. If you are a wheelchair user, are unable to walk more than 500m unaided or require some assistance at the airport or when boarding the aircraft, then you must contact us and let us know. It's really important that you pre-book your airport assistance with us in advance so that we have the time to make all the necessary arrangements. To help us lend a hand, assistance should be booked at least 14 days before your departure date. You can contact us by phone on 0871 664 0143. Calls cost 10p per minute plus network extras.
- Wheelchair users: Just so you know, if you're taking a wheelchair with you when you fly with us, we will transport this plus one other mobility item free of charge, in addition to your normal baggage allowance. Battery powered wheelchairs may be carried and further information can be obtained by visiting the Civil Aviation Authority's website at www.caa.co.uk and search for 'Baggage'. It is important that all wheelchairs can be easily stored in an upright position when collapsed for carriage. Battery terminals must be protected against short circuit. You should bring the operating instructions of your wheelchair to the airport and you must be able to explain to airline/airport staff how to disconnect the batteries if the power cannot be switched off. We recommend that customers have insurance cover for the full replacement value of their wheelchair.
- Deep vein thrombosis: Travel involving prolonged immobility can cause problems for some people with bronchial or circulatory problems, such as deep vein thrombosis (DVT). This occurs when a blood clot forms, usually in the lower leg. It is a serious medical condition, and needs treatment with blood thinning drugs or anticoagulants to prevent clots breaking off from the DVT and travelling to the lungs, causing significant illness and, on rare occasions, death. The risk of deep vein thrombosis occurring while travelling by air is extremely low. However, you can take precautions to further reduce the risk. Who is most at risk from DVT? People with a history of thrombosis, women taking an oral contraceptive pill or who are pregnant, those recently hospitalised, smokers, the obese, some patients with congestive heart failure and people with malignant disease. Dehydration may exacerbate the problem. What can I do to reduce the risk? Exercise your feet and legs from time to time, or walk around if that is possible. Elastic stockings may be helpful. Drink plenty of non-alcoholic liquids to prevent dehydration. See your doctor if you believe you might be particularly prone to DVT. People with other conditions may need special assistance from the airline. If you have any concerns about fitness, contact your doctor for advice.
- Oxygen requests: Please contact the relevant airline at least one month prior to departure for further details on this service. If your flight is with Thomson Airways, there is no charge for supplementary therapeutic oxygen. Pre-booking applies and this is subject to availability.
- Travelling while pregnant: If you are pregnant you should check with your doctor that it is safe for you to travel. Different airlines apply different rules to women who wish to fly during pregnancy. Most airlines allow travel up to the 28th week. If you are more than 28 weeks pregnant at the time of your return flight, airlines insist on a medical certificate stating your date of confinement that pregnancy is uncomplicated and you are fit to fly. If you are more than 36 weeks pregnant at the time of your return flight, they will refuse to carry you. If you are expecting twins or more, return travel must be completed by the 32nd week of pregnancy. Please check your travel insurance policy for any restrictions that apply to travelling whilst pregnant as many policies cover only up to the 28th week. You should check with your holiday advisor to ensure that you can travel on your chosen flight.

Montreal Convention: This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Montreal Convention or the Regulation. It doesn't form part of the contract between the carrier(s) & you & no representation is made as to the accuracy of the contents of this notice. Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to approximately £80,000, the air carrier can't contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it wasn't negligent or otherwise at fault. Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shan't be less than approximately £13,000. Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to approximately £3,300. Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to approximately £800. Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to approximately £800. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in & by paying a supplementary fee. Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write & complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write & complain within 7 days, & in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal. Liability of contracting & actual carriers: If the air carrier performing the flight isn't the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier. Time limit for action: Any action in court to claim damages must be brought within 2 yrs from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) & national legislation of the Member States.

Select Your Seat - flights with Thomson Airways
• Once booked, seats can’t be changed.
• Seating choice can’t be guaranteed as it may need to change due to operational, safety or security reasons.
• In the event we have to change your seat, we’ll endeavour to seat you in a suitable alternative. This includes your original configuration, seats behind each other or across a row.
• A refund will only be offered if we can’t seat your party together.
• Available on most Thomson Airways flights.

Select Your Seat - flights with other airlines
If you choose Select Your Seat and do not actually select your seats, or if you’re not flying with Thomson Airways and choose Select Your Seat, we will accommodate your party together. We will make every effort to seat your group on one side of the aisle, although we cannot guarantee this and you may be seated across the aisle. Select Your Seat may be unavailable on some flights.

Seats with extra space: You can reserve seats with extra space for your journey. Some of these seats are located close to Emergency Exit doors, and some are situated behind a 'bulkhead' or dividing wall, where there's extra space from not having a seat in front of you. For safety reasons, Emergency Exit seats are only available to passengers who are able bodied and of suitable size. You must have no medical conditions and, in the opinion of our cabin crew or check-in staff, have the strength and full mobility to open the Emergency Exit door. It is a Civil Aviation Authority requirement that only customers aged 14 yrs and over occupy these seats. Extension seatbelts cannot be provided on Emergency Exit rows. Only a limited number of seats with additional space are available.

UK airport lounge access: This service can be pre-booked with your holiday advisor at the time of confirming your booking. Airport lounges may not be available at all UK airports & children under 12 aren't permitted in the lounges at Gatwick & Manchester airports - please check at the time of booking. This service is available on your return journey from Florida (SFB) airport, but isn't available at all other overseas airports. We'll try to provide all services on every occasion, however they are subject to availability & operational feasibility, dependent on the location, date & time of travel. We reserve the right to change or cancel these services without prior notification.
Premium Upgrade - Longhaul
Upgrade to our dedicated Premium cabin and experience our specially designed seats with a minimum 36” pitch. In addition to the award-winning service offered by our specially trained crew you can enjoy a complimentary 4 course meal, complimentary drinks throughout your flight - excluding champagne, reserved seating in the Premium cabin and your own personal 9” TV screen. To book an upgrade, please speak to your holiday advisor. Priority check-in for Premium passengers is subject to availability on the day. We will endeavour to seat your party together but due to seat configurations and/or size of party this cannot be guaranteed. Please note that the Premium Service Upgrade is in addition to the standard low, mid or high supplement. See the Flight pages for more details.
Your Accommodation and Resort
Accommodation Brochure Ratings: Ratings are based on our annual appraisals and customers' views taken from the end-of-holiday Customer Satisfaction Questionnaires. Hotels and apartments are rated from `2' for no-frills, good value accommodation to `5' for more comfort and a wider range of facilities. There may be some differences between accommodation that shares the same rating. This is where our plus rating can be a useful extra guide.

Accommodation Options: Accommodation options are non-refundable once in resort if the option is no longer required.

Adjacent rooms: Some room types are sold as adjacent rooms. They will usually share some facilities such as an entrance or a bathroom and are available at selected accommodation at a small supplement. The facilities can vary so please check the individual hotel description. When booking, the room description will contain the word ADJ. By booking 1 of this room type you will receive 2 adjacent rooms. The full adult price is applicable for the minimum occupancies of both rooms. Child discounts therefore cannot be applied until the combined minimum occupancy has been reached. For example, the minimum occupancy for a twin plus an adjacent twin is 4. Where a specific adjacent room type is not available, it may still be possible to request 2 or more rooms together. However, any such requests cannot be guaranteed.

Adult Properties
Adult focussed hotels have been chosen because of the adult focus in terms of facilities and destination. Plus customers who have stayed at these properties have a comparatively low ratio of children travelling with them. There is no guarantee of the properties being childfree and these hotels may have children’s facilities within the complex.
Exclusively for adults hotels have minimum customer ages of either 16 or 18. With each hotel we've endeavoured to ensure the hotelier maintains a childfree environment throughout. We also offer no incentives for children such as discounted prices or child friendly facilities. Whilst every effort will be made to ensure an adult only environment we cannot legislate against children being booked as adults but you can be certain that every effort has been made to deter customers from doing so.

All Inclusive Hotels
- You may have to wear a wristband or carry ID to qualify for the full range of benefits. Under-18s should not expect to be served alcohol. In addition, local laws on the minimum age for alcohol consumption will apply.
- Times for free drinks, meals and snacks can vary. Your All Inclusive package may not include bottled mineral water and specific (e.g. imported or branded) drinks. You’ll need cash for extras such as excursions, telephone calls and safety deposit boxes.
- A la carte meals may not be included. Some restaurants require reservations and are subject to availability.
- Not all bars and restaurants operate on an All Inclusive basis. Cash bars may operate once All Inclusive bars close.
- You are usually charged for motorised sports and there are time limits or age/experience restrictions on some sporting activities. You may have to pay a deposit to hire equipment.
- Sessions per guest for some facilities will be limited.
- You’ll need to pay extra for items such as excursions, telephone calls and safety deposit boxes.
- Hotels can refuse to serve alcohol to guests who, in their judgement, are intoxicated. We and the hotels may confiscate bracelets/ID’s from guests who misbehave or abuse the All Inclusive benefits.
- All Inclusive packages end when you check out of your room, even if your flight does not leave until later that day. In some cases you can pay a fee to continue using the All Inclusive facilities.
- In the unlikely event that a delay to your return flight means you spend extra time in resort (not necessarily at your original accommodation), any refreshment supplied will be according to the airline’s instructions and not the board basis of the hotel you booked. For a full description of what’s included, see the individual hotel description.

Arriving/Departing Your Accommodation: The ‘Holiday Length’ or ‘Number of Nights’ tells you the number of nights your room (whether in a hotel or apartment, on a tour or cruise) has been reserved for you. If your holiday flight departs at night and arrives in resort at night or in the early hours of the morning, your accommodation will be ready and waiting for you – this counts as your 1st night in the accommodation. If your flight departs early in the morning and you arrive at your accommodation before midday, your room may not be ready.

Bed Sharing: Please note bed sharing is no longer permitted in any Thomson hotel.

Building Work: From time to time, building work and its associated noise is unavoidable in a resort. We do not control such work, and we do not always receive advance notice of when it will begin. We will notify you as soon as possible if we think that building work will affect your holiday. If we consider the work will have a significant effect on your holiday, you will be entitled to exercise the options outlined in the section headed "If we change or cancel your holiday". In some resorts the provision of roads, power and water supplies etc, does not always keep pace with the demands of rapid tourist development, so you may experience problems with, for example, plumbing or drainage. Roads and pathways in some countries may not be up to the standard found in the UK, therefore please be aware that some roads and paths may be uneven.

Check in/out: On the last day of your holiday, you may have to leave your room by mid-morning or noon so it can be prepared for the next guests. If your flight departs on or after midnight, you will have to check out of your room by midday on the previous day. A courtesy room or apartment will usually be available, where you can change and leave your bags until departure time. At times, management may allow you to keep your room, but they are entitled to charge for this. Check-in time is usually 3-4pm. Depending on the arrival and departure times of your flights, you may miss a meal if you have booked all inclusive, half or full board and may not be entitled to items in the All Inclusive package or access to certain facilities.

Dance Hotels: Time slots and performances may vary by hotel and by resort.

Deposits: If you're staying in an apartment, you may be asked to pay a deposit in local currency on arrival. This is for, or towards, accidental loss of, or damage to, furnishings and unusual cleaning charges. It will be returned, less any appropriate charges, on departure.

Extra beds arrangements: Some twin rooms can take a 3rd or 4th bed – usually camp or folding beds – though they may limit space. Rooms that will take extra beds or a cot are not necessarily bigger than standard rooms and space may be limited. Twin rooms with 4 beds may add bunk beds which are only big enough for children. If a 3rd or 4th adult shares a room they may be entitled to a price reduction, if shown in the supplements and reductions, even though 1st and 2nd adults still pay the standard room price. The number of beds in a room may equal the number of people in your party, but may be less than the total indicated on our invoice. Unoccupied beds are sometimes removed to allow you more space, even though you may have paid an extra accommodation charge. Rooms with 2 double beds are often unable to accommodate extra beds and it may be necessary to share to qualify for a reduction. Local French regulations do not recommend the use of top bunk beds by children under 6 years.

Extra local charges: Some accommodation facilities may incur extra local charges. For example, you'll often need to pay to use the safety deposit box in your room. Where facilities such as sports, beauty treatments and tuition are included in your holiday price, these will carry a limit as to the number of sessions that can be taken. A la carte meals may not be included in your holiday price even if you have booked half board, full board or all inclusive.

General Finishing Touches information: All bookable accommodation Finishing Touches are offered subject to availability and vary by accommodation. Accommodation Finishing Touches must be booked up to 7 days before departure and must be paid for in full when you settle your Holiday Invoice (or Final Invoice, if any). All travel Finishing Touches are offered subject to availability.

Infants: A hotel room or apartment/villa usually has room for 1 cot. If you need a cot, please order it when you book your holiday. Infants do not qualify for in-flight catering or meals in hotels.

Interconnecting Rooms: Interconnecting rooms are 2 rooms that have a lockable connecting interior door. These are available at selected accommodation at a small supplement – please check the individual hotel pages. When booking, the room description will contain the word CONNECTING. If you require interconnecting rooms you will need to book and pay for 2 of these rooms. The supplement is still applicable if only 1 room is booked. The full adult price is applicable for the minimum occupancies of both rooms. Child discounts cannot be applied until the combined minimum occupancy has been reached. For example, a family of 2 adults and 3 children would pay the adult price for 2 adults and the first 2 children, and then the discounted price for the 3rd child.

Late Check-out Rooms: These are normally available up to 6pm on the evening of departure. The coach is scheduled to give you at least 1hr for check-in at the airport. Only a limited number of rooms are available and they may not include the room you’ve had during your holiday. Rooms will be for the sole use of you and your party and will have beds and private bathroom or shower. Late Check-out only covers the use of your room. On the last day in your accommodation, prior to Late Check-out, you may not be entitled to meals, items in the all inclusive package or access to certain facilities. You'll need to book to guarantee a room.

Meal Arrangements
Main meals referred to in hotel descriptions are lunch and dinner. Meals are usually in the hotel's main restaurant, the use of other restaurants (including à la carte) may incur a supplement, may be limited to a certain number of visits per stay and reservations may be required. Where a certain number of restaurants are stated, not all will necessarily be open at the same time. This may be due to maintenance work or because fewer guests are resident in the hotel at that time.
Full board plus means continental breakfast, lunch and dinner with drinks included during meal times. Full board means continental breakfast, lunch and dinner. Half board means continental breakfast and dinner (or lunch, if you wish, at some hotels). Bed & Breakfast usually means continental breakfast. Infant meals are usually payable locally.

Flexi-Dine: Subject to availability. Flexi-Dine gives you the opportunity to combine the pleasures of sampling local cuisine on some evenings, whilst enjoying the comfort of dining in your hotel in others. You can choose between 3 and 5 days Half Board on a 7-night holiday, and 3, 7, 10 or 11 days Half Board on a 14-day holiday. Those staying on a self-catering board basis receive breakfast and an evening meal, the number depending on which option is selected. When you arrive, you must tell the hotel staff on which days you will dine in the hotel. In self-catering accommodation breakfasts and evening meals may have to be taken on the same day. If you arrive at your accommodation before 9pm, you must take 1 of your evening meals on your arrival day. The Flexi-Dine price is calculated by multiplying the Half Board supplement at the bottom of accommodation price panels by the number of Half Board days on the Flexi-Dine option.

Gala Meals: Many of our hotels and apartments host a special programme of entertainment and gala meals over the festive season. You'll find more details in the accommodation section for each property. For those hotels based on bed & breakfast or room only, but where gala meals are included in the price, should a half or full board option be taken, the relevant supplement will not be charged for the appropriate nights. In the case of full board, the difference between half and full board will be deducted. At certain properties, half board may be bed & breakfast, with lunch on Christmas Day instead of an evening meal. Some public rooms and facilities may be closed to guests during gala celebrations.

Dress Code: The formal dining rooms in most hotels and apartments require gentlemen to wear long trousers and shoes for dinner. At gala dinners and special Christmas and New Year meals, gentlemen are required to wear a long-sleeved shirt, tie and long trousers.

On-site Facilities: On occasions, a number of facilities within a complex may be under separate management, and may close without notice. Where a complex features an on-site bar a certain level of noise must be expected. It is unlikely that these bars will observe licensing hours. Please note that there may be international school groups or conference delegates in some hotels in low season. Hoteliers may also withdraw some facilities at the start and end of the season due to low occupancy levels at these times.

Representative Service: Visiting times and contact telephone numbers will be on display at your accommodation. Visits may not be made to villas with pools, although our representatives can be easily reached by phone if required. Of course you may never need the services of our resort staff during your stay. Nonetheless, it's good to know that should you have a problem or require assistance, help is at hand. In almost every instance, occasional holiday problems can be rectified quickly by notifying your representative or, if not immediately available, the receptionist at your complex. Any problems reported to reception which are not put right must be followed up with your representative and a guest comment form completed. You must complain promptly so we can investigate and put things right.

Rollaway Beds: Rollaway beds are only advised for those aged 16 and under. Floor space may be reduced due to a rollaway bed being set up in the room. In rooms where maximum occupancy is reached, the cost of the rollaway is included in the price of your holiday. However, if a party of less than 5 request the use of a rollaway upon arrival in resort, this must be paid locally direct to the hotel.

Single Rooms: Single rooms and twin bedded rooms for sole occupancy are available in most hotels, although demand for single rooms always exceeds availability. Single rooms are generally inferior in both size and location. If a single person occupies a double room they will usually be asked to pay a single supplement. Hotels price their rooms as doubles or family rooms and they do not reduce the rates if a single person occupies it. The costs to the hotel of providing the room - heating, lighting, cleaning etc. are the same regardless of how many people occupy that room. This also applies to self-catering accommodation where, for example, 3 people may choose to occupy accommodation priced for 4. Hotel design may mean that single rooms are smaller and sometimes less well appointed. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. We do not make additional or excessive profits from these supplements. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel.

Transfers: Must be booked by all members of the party. Any holidays booked within 70 days of departure may be subject to additional charges for coach transfers. Please check for details at the time of booking. Approximate transfer times do not allow for delays caused by waiting for incoming flights or local traffic conditions. Private transfer prices are for transport to and from the resort airport. In most instances, guests booking a private transfer will be transferred by mini-bus to/from their resort airport. Taxis will take a maximum of 3 adults or 2 adults and 2 children. Prices featured in our brochure price panels are per person, per return trip, based on 3 adults sharing a taxi. Luggage space may be limited and baby seats are not provided.

Welcome Packs: The price quoted in the brochure normally provides for 3 people. If there are more people in your party, please ask your holiday advisor for the relevant price. Contents may vary, but can include items such as coffee, tea, milk, sugar, crisps, fruit juice, bread, jam, washing up liquid and bottled water.

Bronze, Silver and Gold fridge packs are available for villa holidays in Florida and will be delivered to your villa prior to arrival. The packs are designed to cater for parties for the beginning of a villa stay only and do not alleviate the need for further grocery shopping during the stay. Bronze packs are recommend for groups of 4, Silver for groups of 5-7, and Gold for groups of 8-10. Parties bigger than 10 are advised to purchase 2 fridge packs.

Your View: Every customer travelling with us is asked to fill in a satisfaction questionnaire on their return flight, rating various aspects of their holiday experience as Excellent, Good, Fair or Poor. All questionnaires are analysed by an independent market research company. The results, where available, are published for each of the properties brochured. The scores featured are results for the last full season and are shown as the percentage of guests who rated their ‘holiday overall’, Accommodation, Location and Meals as good or excellent. Where properties do not carry a percentage this is explained by one of the following reasons:
• The resort or accommodation may be new for that season
• We may have received an unrepresentative sample of less than 20 responses
• The nature of the hotel has changed (e.g. it has been refurbished, is under new management or now caters for a different type of client)
• The full season scores may not be available at the time of publication.
Gold Medals
Accommodation carrying our coveted Gold Medal has received the ultimate seal of approval - that of our holidaymakers who have completed our Customer Satisfaction Questionnaires. Gold Medals are awarded on a yearly basis.
Exclusive to Portland
“Exclusive to Portland Group customers in the UK” means the hotel or apartment is only available for purchase as a package holiday or accommodation only through TUI Group companies in the UK.
“Exclusive to Portland Group customers in the UK and Ireland” means the hotel or apartment is only available for purchase as a package holiday or accommodation only through TUI Group companies in the UK and Ireland.
“Exclusive to Portland Group customers” means the hotel or apartment is only available for purchase as a package holiday or accommodation only through TUI Group companies in the UK and Ireland, or other countries such as Germany and Scandinavia.
The TUI Group in the UK consists of Thomson, Portland, Simply, Crystal, Jetsave, Austravel, First Choice and Falcon.
Your Europcar Hire Car
What's included
• Unlimited mileage for rentals of 3 days or more
• Collision Damage Waiver (CDW)
• Theft Waiver (THW)
• Third-party insurance cover
• Airport and local surcharges
• Local Government Tax
• Airport pick-up
• Delivery to your accommodation may incur an extra charge in some resorts
• Local road maps
• Breakdown service, 24 hours a day, 7 days a week

Insurance: CDW and THW cover your responsibility for loss of, damage, theft, attempted theft or vandalism to the car. The cover will only apply if you meet all the terms of the Rental Agreement. You may have to pay insurance excess charges towards any claim. This amount may vary by country or car group. Insurance to reduce the excess charges can be taken out where available for an extra fee, this is called "excess waiver". Insurance does not cover tyres, windscreens, the roof, the underside or interior of the car and towing charges. You may, therefore, be liable for damage to these items. Insurance does not cover loss or theft of personal belongings left in the car. Personal Effects Insurance covering contents of the car can be taken out for an extra fee where available. Personal Accident Insurance (PAI) can be taken out for an extra fee, but it is included in the insurance cover that we recommend.

Deposits: On collection, you will be asked to leave a valid major credit card imprint as a deposit to cover CDW and THW excess charges, petrol and any additional days you may have booked locally. Some larger cars will require imprints of 2 valid major credit cards. The cost of excess charges will be refunded to you on return of the car with no damage. The car is always delivered with a full tank of fuel. You can fill the car up before returning it, otherwise you will be charged for the amount of petrol used.

Documentation: When picking up your rental car, ensure that the authorised renter can present a valid major credit card, a valid passport and a full and valid original driver’s licence. All intended drivers must produce a full and valid original driver’s licence in English that they have held for at least 1yr. For car rental in Malta and Turkey the licence must have been held for a minimum of 2yrs, for Croatia the licence must have been held for at least 3yrs and for Cyprus a minimum of 3yrs, where drivers are between the ages of 21 and 25. Before your departure, we must be made aware of any endorsements to a driver’s licence such as driving under the influence of drugs or alcohol and negligence. Photo-card licences must be supported with counterpart licence. A photocopy or fax copy of the driving licence will not be accepted. Each named driver must sign the Rental Agreement. Your holiday documentation is required when you pick-up the car.

Additional Drivers: Additional driver charges apply for 2 or more drivers. You must make any additional driver arrangements when you pick up the car. All drivers must meet the age and driving licence conditions explained in the documentation section. Only named drivers may drive the rental car.

Age Restrictions: The minimum rental age for all countries is 21 except in Turkey where the minimum age is 22. A young driver surcharge usually applies to drivers under 25 years. The maximum rental age for all countries is 70.

General Conditions: If you cancel your car rental at any time up to 7 days before your departure, you will have to pay a cancellation fee of £15. If you cancel your car rental within 7 days of departure, the full amount of the rental will be charged. If you break any of the terms of the Rental Agreement e.g. through negligence or driving under the influence of alcohol or drugs, you will not be covered by the insurance. This means that you may be responsible for any costs of repairing or replacing the car and any other costs Europcar incur if the car is lost, damaged or stolen. All rentals are subject to Europcar’s terms and conditions, which are subject to local law. Items such as garaging, petrol, parking charges and traffic fines are not included in the rental cost. Rentals for 1 or 2 days can be arranged with your resort team. Pre-bookable car rental is only available if you book more than 7 days before your departure. If you return the car late, you will have to pay extra rental charges. All cars have rear seatbelts in countries where they are a legal requirement. In some cases, you may be picked up and taken to the local Europcar office to collect the car. Delivery and collection is restricted to 9am-5pm Mon-Fri and 9am-12 noon Sat. If you pre-book car rental for the full duration of your holiday, the vehicle must be collected and returned to the airport. All taxes and fees included within these prices are correct at the time of going to press. However, taxes are subject to government policy changes. In some destinations Europcar may add an extra charge for delivery to and collection from your accommodation. There may also be a charge for collecting your car out of normal office hours.

Optional Extras: Infant seats and roof racks are available in most resorts, they are subject to availability and must be paid for locally.

Terms and Conditions vary from country to country. For further information and specific details applicable to your holiday destination, please see http://www.thomson.co.uk/europcar

Please note an alternative hire car supplier may be working with us in some destinations. We shall notify you of this prior to departure and will notify you of the new terms and conditions that apply.
Travelling by Sea
Conditions of Carriage – Sea Travel: Sea carriers will have their own conditions of carriage with which you must comply. Your cruise is subject to the terms and provisions of the Athens Convention Relating to the Carriage of Passengers and their Luggage by Sea 1974 (“the Athens Convention”) and the London Convention of Limitation on Liability for Maritime Claims 1976 ("the London Convention"). A copy of each is available on request. The Athens Convention is expressly incorporated into these Conditions and any liability we may have for death or personal injury or for loss of or damage to luggage arising out of carriage by sea shall be determined accordingly. In most cases, the Athens Convention limits the carrier’s liability for death or personal injury or loss of or damage to luggage and makes special provision for valuables. It presumes that luggage has been delivered undamaged to the Passenger unless written notice is given to us (as carrier) either (i) in the case of obvious damage, before or at the time of leaving the ship or when the luggage is returned to the passenger, and (ii) in the case of damage which is not obvious or if the luggage, or part of it, is lost, within 15 days from the date of leaving the ship or from when the luggage was (or should have been) returned to the passenger. Any damages payable by us and/or the shipowner up to the limits provided by the Athens Convention shall be reduced by the maximum deductible specified in Article 8.4 of that Convention. In no circumstances shall we, or the shipowner, be liable in respect of consequential loss and damage, detention, delay or over-carriage, howsoever caused. Insofar as the cruise may be performed on a ship not owned by us, it is agreed that we shall at all times nevertheless be deemed a shipowner for the purposes of the London Convention, whether as amended or otherwise and as in force in any relevant jurisdiction from time to time, and so entitled to limit liability thereunder.

Your Cruise Itinerary: The arrival and departure times shown in the brochure are correct at the time of print but are subject to change. We will tell you the latest known times for your cruise in the ticket wallet you will receive 4-6 weeks before your cruise. Sometimes we may have to alter the times in port, the order of ports or substitute ports entirely due to adverse weather, port congestion, public holidays or other operational reasons. These changes may occur before or during your cruise. Whenever possible, we will notify you of any such changes before you travel. In exceptional circumstances, we may also need to substitute your chosen cruise ship for another similar ship.
Cruise Holidays
For all you need to know about cruises please refer to the A-Z Guide in the current edition of Thomson Cruises.
Our Prices, Offers and Group Travel
Prices: Brochure prices are to be used as a guide only and were accurate at the time the brochure was printed. The guide price represents the basic lead-in price for the brochured departure period. We reserve the right to change holiday prices throughout the season depending on the availability of places. Under-occupancy supplements may apply if rooms are not filled to maximum occupancy. Prices include a cost for fuel that was estimated at the time of printing. We reserve the right to add a fuel supplement to holiday prices. We may also change the price of flight insurance, and the air travel security charge which tour operators and airlines have to charge. Please talk to your holiday advisor or your travel agent to obtain the latest prices for holidays, flight insurance, fuel supplements and the air travel security charge.

Exchange Rates: The price of your holiday in the latest edition brochure was calculated using the following exchange rates quoted in the "Financial Times Guide to World Currencies" on 14/07/2010 in relation to the following currencies:
Bulgaria (Lev) 2.3458
Croatia (Kuna) 8.6473
Egypt (Pound) 8.6971
Euro 1.1993
Morocco (Dirham) 13.2939
Tunisia (Dinar) 2.2609
Turkey (Lira) 2.3547

Faraway Shores:
India (Rupees) 71.2922
Kenya (Shilling) 124.494
Maldives (Rufiya) 19.5405
Mexico (Peso) 19.4148
USA (Dollar) 1.5266

What's Included: The basic holiday cost shown in the price panels includes the following:
- Return flight from the UK to your overseas airport;
- Air passenger duty at the standard economy rate (£10 for EEA countries and £40 for non-EEA countries. (Non-EEA countries include: long haul, Egypt, Tunisia, The Gambia and Morocco; EEA countries include: Turkey and all other destinations; charges are subject to change);
- Transfers between the resort airport and your accommodation or cruise ship which will usually be provided by coach. Where a taxi transfer is provided, the price quoted in the price panel is per person and is based on 3 adults sharing a return taxi transfer. Transfers are included on selected holidays, check at time of booking. If you arrange to collect a hire car at the airport, our representative will show you to the car hire office, but no transfer arrangements will normally be provided for any members of your party;
- Car rental in Florida (if coach or taxi transfers are required, your car rental should be cancelled at the time of booking);
- Accommodation and meals as confirmed on your invoice;
- Baggage allowance as confirmed on your ticket (see flight details page);
- Aviation insurance and security charge;
- Estimated fuel costs;
- The services of a TUI Travel representative at your UK airport and at the resort;
- All obligatory hotel service charges and taxes;
- VAT on all holidays to EC countries.

What's Not Included: The basic holiday cost shown in the price panels does not include:
- Additional flight charges (see Flights section);
- In-flight meals (unless otherwise indicated);
- Select Your Seat (unless otherwise indicated);
- Fuel supplement (where applicable);
- Excursions and other personal expenditure;
- Holiday insurance (see Insurance section);
- Additional charges for rooms, meals or under-occupancy in apartments. For details see the price panel for your accommodation or ask your holiday advisor;
- Charges for pre-bookable items such as welcome packs, taxi transfers, crèche services, baby buggies, baby packs, etc.;
- Charges that hotels or apartments may make for facilities such as cots, minibus services, sunbeds, sauna, tennis courts and equipment, porters, etc.;
- Excess baggage, and the transport of any sporting equipment (see the Flights details page);
- Deposits requested on arrival by some apartment/villa owners;
- Any local taxes, levies, dues or similar required by local authorities abroad to be paid personally by every passenger (may be added at the time of booking in some instances).

Adult Savers: Adult savers may be available for holidays that carry the “Adult Savers” headline in the accommodation pages - there must be no children on the booking, they cannot be combined with other special offers, including the Group Discounts. They may not be available for every type of accommodation on every departure date; Adult saver values will vary up to the specified amount per couple; Adult savers are subject to availability, limited in number and can be withdrawn at any time.

Charges for Optional Extras - 'Finishing Touches': Charges for bookable options, such as late checkout rooms, are in addition to the basic cost of the holiday.

Child Offers and Prices: These are on a strictly limited, ‘first come, first served’ basis. Up to 2 children may travel for less than the full adult fare but do not count as adults when the accommodation occupancy level is calculated. Only those paying the full adult fare (including the 3rd and 4th child benefiting from the large family offer) are counted as occupants in a hotel room, villa or apartment, whatever their age. Children qualifying for free or reduced child prices do not count towards group offers.

Costs for Children: When working out how many adults will be sharing a room or apartment, any children paying the adult price count as adults. Children paying the ‘first and second child’ prices in the price panel, or those qualifying for ‘free child places’, do not count as adults. This is important when working out prices for apartments.

Extra Charges in Villas, Apartments and Studios: If selecting your holiday from the brochure, prices are based on the number of adults sharing the standard type of apartment shown in the price panel (such as ‘studios for 2’ or ‘apartments for 5’ or ‘villa for 6’). The number shown is the maximum number of adults allowed to share. If fewer adults share the apartment (such as 4 sharing the ‘apartment for 5’), each adult must pay an extra charge which is shown in the price panel under occupancy supplements per adult per night. Where your chosen number of adults does not appear, contact your travel agent for the most up to date prices. The 'prices from' are based on departures 1-13 May. If booking online, any applicable under-occupancy supplements will be calculated and added to your online holiday costing, dependent on the number of passengers travelling and the room type you select. Seasonal supplements (Low, Mid or High) are payable per night of your holiday. If, for example, your holiday departs in 'Low' season, but crosses into 'Mid' season, you will be charged a supplement calculated from the corresponding number of nights of your holiday that fall into each supplement band.

Flexible Durations: We offer a range of flexible durations in many of our destinations, from just 3 nights to 14 nights. To see specifically which departure airports and destinations these apply to, and what the days of departure are, please take a look through our brochure flight pages under the columns No. of Nts and Day/Time of Dept or ask your Holiday Advisor.

Flight Supplements: The basic cost of your holiday is based on departures with no additional flight costs. These departures are shown as £0 supplement in the brochure flight tables. If you choose to fly from a different airport, on certain days or at certain times, you may have to pay a ‘flight supplement’ as shown on the flight table pages. Flights not listed in the brochure, but which become available may also attract extra charges, worked out in the same way. Some holidays are only available on flights with extra charges, either because the accommodation is available only on certain days of flying, or because onward travel arrangements are only available at certain times.

Free Child Places: Only 1 free child place is available in each hotel room or selected apartment type or villa (where offered) and only where a child is sharing a room or villa with 2 full-fare-paying adults. Free child places are charged deposits (refunded when your holiday is paid for in full), flexible dining and meal supplements, and insurance (if taken). If a booking is changed, any free child places for the new holiday are subject to availability. The child’s age must comply with the age restrictions of the holiday, hotel, chalet or apartment; You must pay for in-flight meals or the Premium Service charge for the child if required, also the 'Sitting Together' option for the child if you require this. If the 1st child is free, a 2nd child still pays the 2nd child price shown in the panel.

Group Travel Conditions: Great savings for groups of 10 or more for short and mid haul destinations and 15 or more in winter or 20 or more in summer for long haul destinations. Please call our Groups department.
- Group discounts are based on the number of passengers travelling;
- All members of the group must travel on the same date, for the same duration and to the same accommodation. Arrangements can sometimes be made for large groups to depart from different airports;
- Group discounts do not apply to holidays that include Christmas, New Year, Easter and peak summer departures;
- Group discounts may not be available in conjunction with any other offers featured in this brochure or at time of booking. All group discounts are subject to availability and the normal booking conditions, and may be withdrawn at any time;
- Cancellations within the group will incur standard cancellation charges and may result in the loss or reduction of discounts;
- Your group can request its own transport to and from the airport at no additional charge (for groups of 35 or more), and special service from a representative at your accommodation with a private get together, greeting on your first day and discounts on resort excursions (for groups of 20 or more).

To book your group's holiday, either ask your holiday advisor to contact our Groups Department or, if you wish to book directly, call our Groups booking line for customers on 0871 971 0560. Calls cost 10p per minute plus network extras.

Late Bookings: Any holiday booked within 70 days of departure may be subject to additional charges for coach transfers and may have a reduced checked-in luggage allowance - please check for details at the time of booking.

Meal Supplements in hotels: The standard meal arrangement for your holiday is shown in the brochure price panel or online. If you choose to add more meals, the extra cost for bed and breakfast, half or full board will also be shown. In some cases, you may be able to choose to take fewer meals, and that reduction will also be displayed.

Pet Sitting with Animals at Home: Animals at Home provides pet sitting services, either at your home or at a host family, through its network of franchises across the UK. Thomson customers are entitled to a 10% discount on these services. Please quote reference ‘Tuitravel’ and your holiday/flight booking reference number to qualify for your discount. To discuss your needs and for more information, visit www.tuiuk.animalsathome.co.uk. Please note that the provision of pet care services is the sole responsibility of Animals at Home and that Thomson will not be liable for nor involved in the transaction between its customers and Animals at Home nor the provision of pet care services. All queries should be directed to Animals at Home.

Reduced Child Prices: Reduced prices for 1st and 2nd children only apply to children sharing a hotel room or apartment with 2 full-fare-paying adults. If 1 child qualifies for a free child place, a 2nd child sharing the same hotel room or apartment will pay the full 2nd child price. 4 adults sharing an apartment with 2 or more bedrooms can bring 2 children at the 1st child price (1 may be a free child, if available). Children not sharing with at least 2 adults (except for single parent offers where applicable), 3rd and subsequent children pay the adult price and count as adults when the occupancy level is calculated. Deposits, flight, room, extra facility and board supplements and insurance premium must be paid in full for all children travelling at a reduced child price.

Room Supplements: Supplements may be applicable for single rooms, double beds, extra beds and room upgrades. The price for these may vary through the season, depending on whether your booking falls within Low (L), Mid (M) or High (H) season. The dates that apply to low, mid and high season vary by resort. If a single person occupies a double room they will usually be asked to pay extra. This is because hotels tend to price all their rooms as doubles or family rooms and they do not reduce the rates if it is occupied by a single person. The costs to the hotel of providing the room are the same regardless of how many people occupy that room. Single rooms are limited in availability and may be smaller than double or family rooms, but are normally priced on the same basis, irrespective of design or size. This also applies to self-catering units where, for example, 3 people may choose to occupy accommodation priced for 4. We do not make additional or excessive profits from these supplements. The prices we charge reflect the costs of occupancy of the rooms contracted to us by the hotel.

Self-teach Language Courses: Linguaphone publishes and produces language learning material and other associated goods. Thomson customers are entitled to a 30% discount on the retail value of Linguaphone’s products. A valid discount code and booking reference number must be provided in order to claim your discount. Visit www.linguaphone.co.uk/partners/tuitravel for more information and terms and conditions. This agreement is between the customer and Linguaphone, Thomson will not be involved in any part of the transaction nor the provision of goods. All queries should be directed to Linguaphone.

Supplements and Reductions: Prices are based on 2 adults sharing a standard room or cabin with facilities as listed. For villas and apartments prices are based on the number of adults sharing the property. Taxi transfer supplements are based on 3 people sharing a taxi.

Supplement Resulting from Currently Unknown Travel Taxes and Costs: We are aware that the UK government is considering imposing a number of charges related to aviation which includes a replenishment charge for the Air Travel Trust Fund. Despite our expertise in travel, it is impossible for us to predict which new taxes governments may impose or which cost increases may arise due to world events. Naturally, the scale of these taxes or charges, the timing of their introduction and even the method of collection has not yet been decided and therefore it is not possible for us to include them in your holiday price at this time. If you have already booked by the time they are introduced and these charges create an overall increase in our costs then it may result in an increase in the price of your holiday by way of a surcharge.

Weddings & Renewals of Vows: We offer weddings and renewal of vows to a wide range of destinations - see our Weddings & Renewal of Vows brochure.
Seasonal Price Ranges - Longhaul
"Prices From" are taken from departures within the following date ranges:

Low: 01 Jun - 18 Jun
Mid: 03 Jul - 15 Jul
High: 18 Jul - 16 Aug
Low Deposit Offer
We reserve the right to change the low deposit amount at any time so please ask your Holiday Advisor for up to date details when you book. The deposit offer is per passenger and can be withdrawn at any time. If you take advantage of any low holiday deposit offer available at the time you book your holiday, the remainder of your deposit will be due six weeks after the date you book your holiday. If you cancel the holiday you still must pay the remainder of the full deposit.
Portland Price Promise
Our Portland Price Promise means that if you find an equivalent holiday having a lower panel price in one of our competitor's latest printed brochures and can provide evidence of its availability, we will match the lower price.
If you have already booked, to make your claim you must first telephone Portland Holidays Direct on 0844 871 0880 within 25 working days of booking and request a Portland Price Promise form. This should be completed and sent back to us within a further 10 working days. This form will ask you to provide further details and supporting evidence of the new lower competitor price. Calls cost 5p per minute plus network extras.
An 'equivalent holiday' means exactly the same, specific, named accommodation (booked in advance); same departure airport and similar flight timings; same duration; same room type; same number of people sharing and the same departure date. The 'latest printed brochure prices' are those competitor brochure prices that were available on the day you booked. 'Adult printed brochure prices' are those per person 7 and 14 night adult prices contained within the price panel in a printed brochure.
Portland Price Promise does not include: child prices, other holiday durations such as 10 and 11 nights, room or board supplements, single rooms or non-brochured occupancy levels in apartments, holiday prices not contained within the price panel (e.g April breaks), 'prices from' comparisons, non-brochured prices or special offers such as travel-agency discounts, promotional mailings, on-system prices, Teletext or website offers.
The Portland Price Promise is valid for all prices in the second edition of the Portland Holidays Direct Summer 2010 brochure and is valid for bookings made from this brochure until a subsequent edition is produced and applies to adult printed brochure panel prices on Portland holidays.
On Holiday with Children
This section should be read in conjunction with our product information.

Age ranges and restrictions:
• Age ranges are as follows: 2-12yrs inclusive in hotels unless otherwise stated in the hotel description; 2-16yrs inclusive in apartments and Florida.
• Children under 2yrs on the date of the return flight count as infants.
• No person under 18yrs will be allowed to travel independently. If you are 17yrs or under, at least 1 accompanying member of your party must be 18yrs or over, and this person must be the lead name on the booking.
• Hotels and apartments may operate a policy of not allocating rooms on high floors to guests with small children in their party due to Health and Safety restrictions.
• Owing to the nature of tours we regret we are unable to accept bookings for children under 12yrs.
• Due to Spanish legislation, guests must be 16yrs or over to use spa facilities in Spain and the Canary Islands.
• Some waterslides may have a height or age restriction.

Baby Essentials Packs: Available to book for all accommodation (may exclude some villas or particularly remote properties). How can one little person have so much luggage? Save 5% (excludes delivery costs) on baby essentials packs with our selected providers. Delivered direct to your accommodation, they include international and UK brands, with items like nappies, wipes, food jars, formula milk and juice. Bebebel is based in Costa Almeria in Spain and delivers to most destinations worldwide. To book online and claim your discount visit www.bebebel.com. TinyTotsAway is based in the UK and delivers to most destinations worldwide. To book online and claim your discount visit www.TinyTotsAway.com/tuitraveluk. Please note that this agreement is between the customer and the supplier, TUI Travel UK & Ireland will not be involved in any part of the transaction or the provision of the products. All queries should be directed to the suppliers.

Children's Clubs Group sizes: Safety is paramount; we therefore work to a strict staff:child ratio. In the case of unforeseen circumstances such as illness, when 2 staff members are not available, then we reserve the right to cancel or postpone activities. To meet UK Health & Safety legislation, and at busy times, we may need to limit the numbers in children’s clubs and attendance may have to be on a rota basis. This is to ensure the safety and well-being of the children in the club.

Cots: We recommend that you bring your own travel cot as some hoteliers cannot guarantee that there will be a cot available on the date you arrive. Please bear in mind that no extra baggage allowance is given for cots, so you will have to pay an extra charge if your total luggage weight exceeds your limit. Hoteliers may charge for infant cots and food.
Kidzone
Age ranges: Our clubs are open to children aged 3-11yrs and split into the following age groups: 3-5yrs - Tots, 6-8yrs - Team and 9-11yrs - Tribe. On some occasions activities may be combined - this won't interfere with either safety or enjoyment due to the enforced ratio restrictions at all times. Please note that Thomson Kids' Club staff cannot accept responsibility for children who are not toilet trained.

Availability: Only those clubs featuring a Thomson Kids' Club logo meet the above specification. As we are constantly updating and reviewing clubs, identities and facilities may differ from those stated. Standards and facilities at hotel-run kids’ clubs may vary. You should therefore ensure you are fully satisfied with the facilities and staff before enrolling your child. We are unable to take responsibility or guarantee that the standards at hotel-run clubs meet UK standards.

Availability Limitations: Club activities will not be available until 1st May unless the club also runs in winter.

Session times: All groups offer up to 2hrs of daytime activities, 5 times a week and 2hrs of evening activities up to 3 times per week. Some activities and excursions may incur a small charge payable in resort.
Travel Advice
For the most up to date information go to our website or ask your travel agent for further information on any travel restrictions, entry & stay requirements, visa & travel advice to your particular destination.

Customs Information: A customs guide for travellers entering the UK can be obtained from the Customs and Excise National Advice Service on 0845 010 9000 or at www.hmce.gov.uk.

Inoculations: It is the responsibility of all passengers to ensure that prior to travel they have taken the necessary health precautions applicable to their chosen destination. Advice about destinations can change, therefore please consult with your doctor at least 2 months before your departure, as some treatments (e.g Malaria) should begin well in advace of travel. For bookings within 3 weeks of departure, please consult your doctor before booking your holiday. Other sources of information include the Department of Health’s free leaflet Health Advice for Travellers (0800 555 777), your doctor, a specialist travel clinic or MASTA (Medical Advisory Services for Travellers Abroad 0208 994 9874).

Local taxes & visas: Some countries/islands make a charge on every visiting tourist. This charge has to be paid by each person, sometimes to the hotelier, sometimes at the local airport on arrival or departure. Because such charges are continually being introduced and the amount varies by destination, it is not possible to list here how much you should expect to pay.
Customers travelling with infants may incur an additional bed tax for holidays in the Maldives. This is to be paid by the customer upon arrival at their destination (approx. $8 per infant).
For information regarding visas to Egypt, please call the Egyptian Consulate on 0207 235 9777 or visit www.egyptianconsulate.co.uk.

If you are travelling to the USA, the US authorities have introduced a requirement for passengers travelling under the Visa Waiver Programme to register for Electronic Travel Authority. For additional specifics about the VWP please consult the VWP information on the U.S. Embassy London website. Passengers who have not applied for and received travel authorisation via ESTA prior to travel may be denied boarding, experience delayed processing or be denied admission at the U.S. port of entry. However, neither possession of a visa, nor meeting the basic requirements for travelling visa-free on the VWP, guarantees admission to the United States. As with most countries, the final determination of admissibility is made by immigration officials at the port of entry. If you are refused boarding or denied admission at the US port of entry you will still be subject to our cancellation charges in accordance with the terms of our contract with you. An ESTA application cannot be submitted using a post dated passport until the passport is valid. If a post dated passport has been issued which begins validity less than 72 hours prior to departure, customers are advised to travel and register for ESTA using their maiden name, as registering for ESTA less than 72 hours prior departure may mean authorisation to travel may not be granted. ESTA Travel Authoristation Website - https://esta.cbp.dhs.gov

Local Laws: In some destinations, local laws and religious customs can lead to the withdrawal of certain facilities. In all Muslim countries visitors are reminded that during the month of Ramadan, local bars and restaurants (including hotel restaurants) change their opening hours so that staff can adapt their eating habits to the restrictions imposed upon them during daylight hours. Visitors may also be requested to refrain from eating, drinking and smoking in public areas during daylight hours. You should also be aware drinking and gambling ages vary by destination. USA drinking & gambling laws are very strict. You need to be 21 years of age in order to be served and don't be surprised if you get asked for proof of age (including a photograph) if you look under 30! To gamble, you must also be 21 years or older. In Sri Lanka, it is common during full moon holidays (Pooya Days) for hotels not to serve alcohol from hotel bars. In this case, it is usually permitted to consume alcohol in your rooms, but not to buy alcohol from any premises. In Aruba, India, Mexico and Venezuela, when elections are being held, then it is common for all licensed premises to be closed for the sale of alcohol (including the service of alcohol in all inclusive properties). In the Maldives, it is forbidden to import alcohol into the country, but alcohol is for sale in tourist resorts.

Passports and Entry Requirements: For the latest details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the Foreign Office website at www.fco.gov.uk/travel or call 0845 850 2829 and visit the Passport Service website at www.ips.gov.uk for passport information before booking or travelling. Holders of non-UK passports should always check with their embassy, high commission or consulate before booking.

You can use a UK identity card within the EU, but you'll need a passport for travel outside the EU. If you're a non-UK citizen resident in the UK, you'll need to use your own national identity card or passport.

As of 1st May 2010, to enter Cuba you must have in your possession a copy of a valid travel insurance policy, with proof of medical insurance, on arrival at the resort airport. You'll find full details of this policy at http://www.cubaminrex.cu/English/LookCuba/Articles/Others/2010/06-04.html.

Passport names and name changes: The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurances may be invalid. If someone in your party changes name after the booking is made, you must tell us immediately so we can issue the ticket in the new name. If you’ve already received the ticket, simply return it and we’ll reissue one in the correct name. (An amendment fee may be applicable).

Passports and Minors: There may be specific entry requirements applicable to minors (children under 18) relevant to the country you are visiting. In certain circumstances this may incur additional expenses and require separate/additional legal documentation such as an affidavit, executed by a notary public, where for example the minor is not accompanied by both parents. As these entry requirements vary for different countries you should always check with the relevant consulate/embassy of the country you are intending to travel to prior to booking. Failure to do so may result in you being refused entry/carriage.

Special rules by destination or airline: Some countries and charter airlines have special rules about passports and visas. As visa requirements may change at any time, it is important to double check with the relevant consulate/embassy of the country you are intending to travel to prior to booking your holiday and again within 6 weeks of departure. Failure to do so may result in you being refused entry/carriage. Charter airlines are not permitted to carry certain nationals to and from their country of origin due to licensing law restrictions in place with overseas aviation authorities. The current licensing laws, as of 3rd July 2006, do not allow airlines of TUI Travel to carry nationals of the following countries on their operating routes; Brazil, Cuba, Kenya, Maldives, Morocco. Egyptian nationals, with official residence in the UK, can travel on Inclusive Package Tour arrangements only. Indian and Turkish passport holders can travel on Inclusive Package Tour arrangements only. Please check with your embassy/consulate before booking. Failure to do so may result in you being refused entry/carriage. For travel to Goa, Kerala and Sri Lanka, holders of Indian, Pakistani, Sri Lankan, Nepalese and Bangladeshi passports are not permitted to travel on British Charter Flights. This travel restriction does not apply to Pakistani, Sri Lankan, Nepalese and Bangladeshi passport holders who have a spouse holding a foreign (non Indian) passport.

Certain governmental authorities have introduced a legal requirement for airlines to provide border agencies with detailed passenger information for international flights. The United Kingdom system is known as E-Borders. Passengers are required to provide Advance Passenger Information (API) in advance of travel to their airline between 6 months and 24 hours before departure. You can do this by accessing the following website http://eapi.thomson.co.uk or by calling 0844 871 1597. You will need your booking reference number and the lead passenger's surname with your date of departure in order to access this site.

Safety First: We take all reasonable care to make sure that the services which make up the holidays advertised by us are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the UK, for example, few hotels yet meet EC fire safety recommendations even in Europe. Usually we cannot make changes to facilities developed in accordance with these local standards. We will often be able to highlight specific risks in resort but this section also informs you of general issues overseas.

Children’s Safety: We take advice from leading UK child safety organisations and accident prevention agencies to ensure that standards are as high as possible. Parents should check that they are happy with hotel clubs and children’s facilities, including playgrounds.

Child Protection: At Thomson, we believe that travel and tourism businesses have an important role to play in protecting children’s rights everywhere. We are signed up to the Child Protection Code (www.thecode.org), an independent organisation that monitors and supports our child protection activities. Our Child Protection Policy applies both in the UK and in resorts, and our staff are trained to identify situations where children may need protection and report them to the relevant organisations. If you suspect that any child is at risk on your holiday, please inform your Holiday Advisor or call Crimestoppers anonymously on 0800 555 111. For more information, please see  www.thomson.co.uk/childprotection.

Health and Hygiene: We promote good hygiene practices within hotels, but the hygiene standards, particularly in developing destinations, are generally much lower than in the UK. Extra care should be taken by pregnant women, infants and the elderly and it may be advisable to consult your GP before booking if you have any concerns.

Language Assistance: In the event of guests requiring police or hospital assistance we will do our utmost to assist but we do not provide official translation/interpretation services.

Mobility: Whilst our hotels are obliged to comply with local health and safety standards, and many offer ramps and specially adapted rooms, if you have particular concerns regarding your mobility, you are advised to contact us for information on the suitability of the accommodation you have in mind prior to booking.

Scuba Diving: We strongly advise those planning on taking scuba training to have a full medical examination in resort (which may be at an extra cost) and to consult your GP before going on holiday. It is dangerous to fly less than 24 hours after scuba diving due to changes in pressure which may result in 'the bends' or even, in severe cases, paralysis. You must ensure you have adequate cover through your chosen insurer.

Swimming Pool and Beach Safety: It is extremely unlikely that the pool or beach in your holiday accommodation will have a lifeguard. Children must always be accompanied by an adult in the pool, including children’s pools and surrounding areas including any beach. Familiarise yourself with any flag warning systems in operation on local beaches, and take into account local conditions. Always check swimming conditions such as undercurrents and tides.

Special Needs: Let our Special Assistance Team know in advance if you require any special arrangements. Wheelchair assistance must be pre-booked with your registered disabled number or a letter from your doctor. If you fail to pre-book your wheelchair assistance, we reserve the right to refuse travel. If the extent of your disability is such that you cannot use the coach transfer between your resort airport and accommodation, then taxi transfers can be prebooked at a charge. If this option does not appear available at your accommodation, our Special Assistance Team can find out prices of taxis for you. Facilities for customers with special needs vary from hotel to hotel.

Special requests: We will always do our best to meet your requirements BUT NO GUARANTEE IS GIVEN as this does not form part of your holiday contract.
Weather
Florida, the Caribbean and Mexico are occasionally affected by tropical storms and hurricanes June-November. It is impossible to predict their path or duration more than 3 to 4 days in advance, often less. South East Asia may be affected by a monsoon season, typically May-Sep. If a storm is forecast for one of our holiday destinations we monitor all activity through various websites and information received from local and international experts. We follow the advice of the FCO and work with the Federation of Tour Operators in resort to ensure that customer safety is foremost if there is hurricane activity during your holiday.
Information about You
Your Information: This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that is supplied to us, including any information about other persons on your booking relating to the same (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.

Our Use of Your Information: (1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose your information to our service providers (who could be located outside the UK/EEA). In order for you to travel overseas, it may be mandatory (as requested government authorities at the point(s) of departure and/or destination) to disclose your information for immigration, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may exercise our discretion to assist where appropriate. (2) We may collect and use your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our “group companies” (some of whom are outside the UK/EEA) for business purposes. We may also disclose your information to companies who act as “data processors” on our behalf, or to our service providers' operating systems or business functions on our behalf, some of whom are outside the UK/EEA. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection. (3) Some of your information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness at resort is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately. If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.

Direct Marketing Material: (1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our holiday group companies. Our websites will assume you to agree to ecommunications when you make a booking. You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material. (2) You may indicate your preference regarding receiving 3rd party direct marketing material. (3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

Your Rights: (1) You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. (2) You have the right to ask in writing not to receive direct marketing material about our products and services. If the following facilities are available, you can amend your previous preference on our website(s), using our “unsubscribe e-mail” or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way. (3) If you would like a list of our group companies or brands, please send us your request. Our registered address is at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex. RH10 9QL. Please address your correspondence to the Assistant Company Secretary.

Foreign Controls: Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

Use of Tools, "Cookies" and Links to Other Websites: If our contact and dealing with you is via our website(s), we may use “cookies”. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so. We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us. We are not responsible for the actions, content or the privacy policies of those websites. It is your responsibility to check the status of these sites.

Monitoring: To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Security Statement: We have taken all reasonable steps to have in place appropriate security measures to protect your information.

Changes to this Policy: Any changes to this Policy will be either posted on our website, in our brochure and/or made available on request. Privacy Policy: March 2007

Data Protection Policy: To ensure that your holiday runs smoothly, we (and your travel agent, if you use one) need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. If your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers, in the EEA or elsewhere, we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people. Information held by your travel agent is subject to that company’s own data protection policy. We can supply a copy of your information held by us; there is a small charge for providing this. We may use this information to contact you with details of other products and services offered by other TUI Travel PLC Group companies, or by its trading partners. If you do not want this service, please write to TUI Travel Group, PO Box 103, Northampton, NN3 6AZ.

Caricom API Data notice
Please note that some or all of the Caricom states listed below have entered into an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing on behalf of those Caricom states listed as follows: Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos Islands, as well as Collective members or associate members of ‘Caricom’. The UK Information Commissioner’s Office has accepted that this will not breach the Data Protection Act but that we are required to bring this to your attention.
Sustainable Tourism
Blue Flag: Many of the beaches in the resorts featured in this brochure have been awarded a Blue Flag. The programme, run by the Foundation for Environmental Education, awards these to beaches and marinas that meet its high standards of hygiene, cleanliness, safety and environmental management. For more information, see www.blueflag.org.

Born Free Foundation: Thomson Airways supports Born Free. The airline has raised over £2.5 million for the wildlife charity since 1995, through in-flight coin collections and staff fundraising. The funding has provided vital support for a wide range of Born Free projects, including orphan polar bear rehabilitation in Canada, a wildlife ambulance in Scotland, an elephant orphanage in Sri Lanka, a chimpanzee sanctuary in Uganda, elephant relocation in Kenya, and basking shark conservation in UK waters. For more information on the work of the Born Free Foundation, visit www.bornfree.org.uk.

Family Holiday Association: Thomson supports the Family Holiday Association, a UK charity helping families take a much-needed holiday they would otherwise be unable to afford and who are dealing with difficult circumstances such as bereavement and illness. Many Thomson employees fund raise for the charity such as running in the London Marathon and you can donate by giving your loose change on your flight. To find out more, visit www.fhaonline.org.uk.

Sustainable Aviation: We all know flying impacts the environment. We're busy changing the way we fly to save fuel and reduce emissions. We're also part of Sustainable Aviation, a UK initiative bringing together airlines, airport operators, aircraft and engine manufacturers and air traffic management providers, which seeks to minimise the impact of flying on the environment and society. For more information, visit www.sustainableaviation.co.uk

Sustainable Hotels: We’re following the Travelife guidelines, an independent scheme supported by the European Union and the Federation of Tour Operators to make sure hotels look after the environment, their employees and local communities. Travelife Bronze businesses have policies in place to reduce their environmental impacts and treat people fairly. Travelife Silver businesses go further than the bronze awardees, actively seeking ways to benefit the local community and environment. Travelife Gold businesses encourage others to get involved in sustainability, seek continual improvements and communicate their progress. To find out more about the Travelife system, visit www.its4travel.com.

World Care Fund: Every time you book a holiday with us you can make a donation to our World Care Fund. Every penny goes to our partners, The Travel Foundation and ClimateCare, who run projects that support local people in holiday destinations and tackle climate change. When you book, we'll ask for a donation of £1 per passenger (50p for children). We'll match your donation pound for pound, so together we'll make an even bigger difference. Donations to the World Care Fund are voluntary, and you can opt out if you wish. You'll find more information on these projects at www.thomson.co.uk/worldcarefund. To find out more about our partners, visit www.makeholidaysgreener.org.uk and www.jpmorganclimatecare.com.
Help and Assistance
Pre Travel Services
If you wish to contact us before you travel, you can do so on one of the following telephone numbers:

Bookings, Amendments or General Enquiries – 0871 230 5060
Customer Welfare – if you need any special assistance – 0871 230 0204
Groups – 10 passengers or more – 0871 231 4121
Weddings and Renewal of Vows – 0871 664 0131
Thomson Airways – 0871 231 4787

Alternatively you can e-mail us at PreTravelServices@thomson.co.uk or write to us at the following address, including your booking reference details, if applicable:

Pre Travel Services
TUI UK
Columbus House
Westwood Business Park
Westwood Way
Coventry
CV4 8TT 

If your written correspondence relates to a Wedding or Renewal of Vows please address your letter to ‘Weddings or Renewal of Vows’ instead of Pre-Travel Customer Services at the address above. 

Whilst you’re away
If you need assistance whilst you’re away please call our dedicated HolidayLine team on +442476 28 22 28, text 82345 or e-mail 24-7@thomson.co.uk – all available 24 hours a day, 7 days a week. 
Calls from abroad will be charged at international rates with text messages to 82345 costing 50p plus your network rate.

After Travel Customer Support
If you wish to contact us when you return from your holiday you can do so on the following telephone number:

Portland After Travel Customer Support – 0844 871 1598

Alternatively you can email us at aftertravel@thomson.co.uk or write to us at the following address, including your booking reference details:

After Travel Customer Support
Portland Holidays
Wigmore House
Wigmore Lane
Luton
LU2 9TN

Travel Agent Support
If you are a Travel Agent and require support please contact us on the following:
Agent Reservations & Administration - 0844 871 0877
Group Bookings – 0871 971 0576
Weddings – 0871 664 0131

Calls to 0871 numbers cost 10p per minute plus network extras.

©Copyright Portland Summer Sun 2010, 2nd edition. Copyright TUI UK Limited 2010. Portland Holidays Direct is a division of TUI UK Limited.
Last Updated 18 June 2010