Contact Us

If you have a query why not take a look through our useful FAQ section to see if your question has already been answered.

If not, or you have any further queries then we're happy to help you via email, telephone or post.

If you wish to request a brochure you can either download an e-brochure, or request one to be sent via post. Brochures will be delivered within 3 to 4 days.

Before you Travel

If you would like to contact us before you travel please do so via one of the following methods:

Email us:

Please complete the below form with details of your query, your name and contact details. We will respond as quickly as possible. Please note that as our holiday prices are frequently changing we are unable to offer holiday quotes via email. Please see the ‘Call Us’ section for details of our telephone numbers.

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Call us:

If you would like to call us please feel free to do so on one of the following numbers:

To make a new booking – 0871 231 4889. (Calls cost 10p per minute plus network extras)

To query, amend, cancel or pay the balance of an existing booking – 0844 871 0873.

(Calls cost 5p per minute plus network extras).

Lines are open 7 days a week (9am - 9pm Weekdays and Bank Holidays, 9am - 8pm Saturdays, 10am - 8pm Sundays).

Please note: A 2.5% surcharge will be payable for all credit card payments. No charge will be payable for payment by building society cheque or debit card (Switch, Maestro or Delta).

Write to us:

If you would like to write to us before you travel please send your correspondence to the following address, including your booking reference details (where applicable):

Pre Travel Services
TUI UK
Columbus House
Westwood Way
Westwood Business Park
Westwood Way
Coventry
CV4 8TT

After you Travel

If you wish to contact us on return from your holiday, please do so via one of the following methods:

Call us:

If you would like to call us please feel free to do so on 0844 871 1598 (Calls cost 5p per minute plus network extras)

Write to us:

If you would like to write to us on return from your travels, please send your correspondence to the following address, including your booking reference details:

After Travel Customer Support
Portland Holidays
Wigmore House
Wigmore Lane
Luton
LU2 9TN

Email Us

Please email aftertravel@thomson.co.uk including your booking reference details.

©Portland Holidays Direct, a division of TUI UK Ltd. Registered in England, No. 2830117.Registered Office: TUI UK Limited, TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL. Licensed by the Civil Aviation Authority, ATOL No. 2524, and bonded with major banks to protect customer holiday payment and repatriation. Members of the Association of British Travel Agents, No. V5126